Quality Assurance Executive (532FK) position available
- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, any field
- At least 2 year(s) of working experience in a Call Centre
- Perform call monitoring to ensure quality control in customer interactions according to set of criteria established
- Conduct coaching sessions to ensure correct behaviour is maintain to achieve good customer experience.
- Identify finding or process gap and provide feedback/ suggestion for implementations by different business units.
- Conduct briefing/ refresher to close quality gap.
- Prepare monthly QA report to analyse quality performance and identify action plan for quality improvement
- Handle inbound calls when required
- To complete any adhoc tasks given from time to time
- Applicants must be willing to work in Bangsar & willing to work shifts
- Preferably Senior Executives specializing in Quality Control/Assurance or equivalent
- Full-Time position(s) available
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Sheffield Executive provides a full range of cutting-edge Talent Solutions & Recruitment services to meet the ever-changing needs of business in the Asia-Pacific region. We deliver customised Talent Solutions by combining internationally benchmarked methodologies and frameworks, with local market knowledge.