Quality Assurance Executive (532FK) position available


  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, any field
  • At least 2 year(s) of working experience in a Call Centre
  • Perform call monitoring to ensure quality control in customer interactions according to set of criteria established
  • Conduct coaching sessions to ensure correct behaviour is maintain to achieve good customer experience.
  • Identify finding or process gap and provide feedback/ suggestion for implementations by different business units.
  • Conduct briefing/ refresher to close quality gap.
  • Prepare monthly QA report to analyse quality performance and identify action plan for quality improvement
  • Handle inbound calls when required
  • To complete any adhoc tasks given from time to time
  • Applicants must be willing to work in Bangsar & willing to work shifts
  • Preferably Senior Executives specializing in Quality Control/Assurance or equivalent
  • Full-Time position(s) available

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